BA in English Language

Account Manager

- Serve as the lead point of contact for all customer account management matters - Build and maintain strong, long-lasting client relationships - Help customers through email, phone, online presentations, screen-share and in person meetings - Negotiate contracts and close agreements to maximize profits - Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors - Enhance department and organization\'s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments - Ensure the timely and successful delivery of our solutions according to customer needs and objectives - Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders - Develop new business with existing clients and/or identify areas of improvement to meet sales quotas - Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) - Prepare reports on account status - Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships - Liaise between the customer and partners.

Cabin Crew

- Serve as the lead point of contact for all customer account management matters - Build and maintain strong, long-lasting client relationships - Help customers through email, phone, online presentations, screen-share and in person meetings - Negotiate contracts and close agreements to maximize profits - Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors - Enhance department and organization\'s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments - Ensure the timely and successful delivery of our solutions according to customer needs and objectives - Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders - Develop new business with existing clients and/or identify areas of improvement to meet sales quotas - Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) - Prepare reports on account status - Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships - Liaise between the customer and partners.

Customer Relations & Business Support Executive

- Communicate with Local & International Clients. - Coordinate for Orders & Samples to be sent to clients on time. - Develop ideas for a great customer relationship experience. - Maintain and develop existing and new customers through planned individual account support, and liaison with internal order-processing staff. - Maintain and develop a computerized customer and prospect database. - Communicate and provide information by relevant methods internally and externally to assist and enable organizational operations and effective service to connecting groups. - Managing information & keeping track of outgoing orders. - Request for Proposal follow up; provide suppliers with support and training, conduct negotiations and sending notifications - Maintain a comprehensive supplier & client data file for all assigned projects - Proactively communicate information to consultants and escalate potential issues in a timely and professional manner - Acts a key contact for agencies and other suppliers, ensuring appropriate agreements are in place and that goods/services are delivered as agreed.

International Accounts Advisor

- Own and manage the client relationship: resolving calls efficiently and effectively. - Ensure service level agreements are met and maintained - Work as part of a team to ensure offering world-class Customer Service at all times. - Communicate positively with all involved parties in order to facilitate customer\'s reception of the expected distinguished service. - Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service. - Mentor and support new employees. - Meeting service level in handling all transactions measured through productivity reports. - Accuracy in handling all assigned tasks.

HR Specialist

- Handling recruitment process, starting from screening resumes, conducting phone interviews & face-to-face interviews. - Arrange for training classes & conduct orientation programs like introducing personnel, employment benefits, payroll, assisting in filling of enrollment forms. - Communicating with other departments, employees, applicants, administrators, and staff provide information and assistance regarding recruitment, transfers, employment, personnel records and legislation.