About Mohamed Ibrahim
Description
I’m a self-motivated, creative copywriter with 16 years of Operations Customer Service Management in
Saudi Arabia (Travel & Leisure CS Management) –2 Years and currently in Egypt (Digital Printing Solutions
CS Management), all content with a keen interest of CRM & Sales Apps.
Highly motivated and positive individual with great organizational and soft skills. Customer
service master and efficient problem solver. Deftly manage administrative functions of the
practice. Provide through answers and solutions and provide an exceptional customer
experience.
Hardworking Customer Service Operations Manager with 16 years of experience working with (Travel & Leisure +
Digital Printing Solutions CS Management). Trained in project and time management with extensive knowledge of
Operations Customer Service Management and proven multitasking abilities. Committed by COPC metrics,
maintaining professional relationships with clients to increase profitability and drive business results
Education
- 1999
Experience
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2003 - 2007
Saudi industrial detergent company (sidco) (Saudi Arabia)
Outdoor Sales Representative
responsible for increasing sales by developing and maintaining relationships with customers and clients. Duties may include identifying prospective customers, following up on potential sales leads and maintaining relationships with existing customers.
-
2007 - 2011
Altayyar travel group (Saudi Arabia)
Travel And Reservation Consultant
Creating travel itineraries by suggesting local tourist attractions and places of interest. Processing payments and sending confirmation details to customers. Sorting out any issues that may arise with bookings or reservations. Selling and promoting reservation services.
-
2011 - 2014
Altayyar travel group (Saudi Arabia)
Travel customer Service Operations Supervisor
manages all aspects of travel operations including reservations, ticketing, travel coordination and customer support. Also handles tour assignments.have overall control over day-to-day operations. Service-oriented with strong multi-tasking skills.
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2014 - Present
Altayyar travel group (Egypt)
Travel Call Center operations manager
Quickly and accurately answered customer questions,suggested effective solutions and resolved issues to increase customer satisfaction 100%, Achieved and consistently exceeded revenue quota through product and service promotion during routine calls,Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 35-member management team with related direct reports. Advanced productivity KPIs by leading training\'s on procedures and safety practices.Performed data entry with CRM to record call notes, suggestions and questions Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. Reduced process inconsistencies and effectively trained team members on best practices and protocols Trained new personnel regarding company operations, policies and services Kept Operation area clean, tidy and professional in appearance to maximise worker efficiency and promote customer engagement.Delegated daily tasks to over 35 Senior Team leaders to provide development opportunities Established and oversaw performance targets for call centre associates.Determined quality assurance benchmarks and set standards for improvement.
Portfolio
Honors & awards
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2011
شهادة تقدير
عن اعلي مبيعات تذاكر للإقليم الجنوبي للخطوط السعودية
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2017
شهادة تقدير
تدريب الكوادر السعودية الجديدة على نظم حجز التذاكر
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2018
شهادة تقدير
تدريب الكوادر السعودية الجديدة على نظم حجز التذاكر
-
2021
شهادة اعتماد وتقدير
المشاركة و التدريب في مبادرة اعداد القادة المطروحة من وزارة الإتصالات المصرية