About Enjy Diab



  • 2006 - 2019
    Emirates Airlines

    First Class and Cabin Supervisor

    • In charge of Aircraft cabin and crew team management under the authority of the Captain, maintained timely, clear and open communication with Flight Deck crew throughout the flight. • Ensured standards of safety and security are met in line with the corporate requirements, local civil aviation, and international standards. • Acted as a brand ambassador by demonstrating a positive and professional image whilst representing the company • Imparted proactive and customer focused front-line management training to a large multicultural cabin crew workforce. • Created and implemented practices to measure and manage the quality of onboard cabin crew performance. • Collaborated with Product Development to ensure adequate representation of the Cabin Crew Management in the planning stages of new product/service improvements so that ergonomic factors, crew feedback, productivity issues and other hygiene factors are considered.

  • 2002 - 2006
    Emirates Airlines

    Cabin Crew - Economy and Business Class

    • Delivered first class service to all clients in Economy and Business Class. • Adhered to all safety, emergency and civil aviation procedures and ensured an enjoyable customer experience. • Developed an ability to operate a kitchen galley or offer premium service standard within high pressure and time limitations. • Provided business ideas to the company to enhance products and services for the benefit of customers and cost effectiveness. • Assumed responsibility for all cabin crew members on duty and off duty when away from home base. • Ensured all regulatory and reporting requirements of the cabin crew is complete before commencing flight duty. • Carried out briefing, monitored discipline, adherence to safety norms in addition to being prepared for emergency situations. • Reported all technical irregularities in the cabin to the flight crew. • In-charge of “upgrading” or “downgrading” and other service class changes of passengers in accordance with current company policy.


Customer Service