About Ali Samir Ebrahim

Description

– Managing incoming calls and customer service inquiries.
-Identifying and assessing customers’ needs to achieve satisfaction.
-Provide accurate, valid and complete information by using the right methods or tools.
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

-Doing marketing research survey with the customer.
-Taking feedbacks from customers about services and goods.

 
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