• 2018 - 2020

    Assistant Manager

    This position was taken in order to review the restaurant thoroughly as a potential investment opportunity • Built business and awareness through local store marketing and community involvement. • Increased drivers\' productivity. • Supervised the team-members in a team focused environment. • Handled customers’ complaints professionally. • Took care of all cash handling, bank deposit and paperwork. • Restaurant food and supply ordering. • Ensured that cleanliness standards and safe food handling practices are met. • Performed pre-trip and post-trip inspection of the vehicle. • Documented and kept a record of information on deliveries, car mileage, fuel costs, and any problems encountered. • Plan routes with efficiency and service in mind. • Frequently reviewed area maps to stay up to date of road changes. • Ensured all products were cooked to quality standard. • Product projection in order to prepare for upcoming orders to ensure speed of service. • Time and attendance management for payroll process and scheduling • Implemented the company policies to ensure all related issues and queries had been handled efficiently • Created employee guidelines for all staff, hiring staff (online ads, resume review, phone interviews and one-to-one interviews), probation meetings, and prepared disciplinary material and meeting employee(s) when required. • Trained and developed the new drivers and team-members to ensure restaurant goals and standards are met. • Conducted performance reviews • Ensured compliance with provincial employment standards, WCB and Health Board regulations. • Ensured compliance with all company cash management policies. Worked quickly to resolve any cash problems • Ensured restaurant profitability by managing revenues and costs to levels agreed upon in the annual profit planning process.

  • 2015 - 2017
    Express Employment Professionals

    Staffing Consultant/ Payroll Specialist

    • Staffing Consultant - Responsible for hiring/sourcing associates to meet the client’s needs based on the required skills. Interviews process (indoor/ outdoor) along with the Job & Career Fairs. • Introductory/ motivational session for the Arab-Canadian community in cooperation with Surrey WorkBC (Options Organization). • Volunteered for WorkBC to provide assistance to Syrian refugees and other Arab nationalities; offered recruitment solutions, work ethics advice, and administrative support as needed (in Arabic) • Management of expense claims, reports and processed payments • Processed client invoices including emailing, scanning and/or mailing invoices to clients • Responsible for issuing of Records of Employment (ROE) • Maintenance of employee records • Updated job requirements when needed • Updated the opened jobs on the company website on a weekly basis • Updated and maintained social media networks. • Reported and verified WorkSafe BC insurable earnings for wage loss claims • Processed and reconciled full-cycle payroll for the staff (hourly) in a timely and accurate manner using Q4 systems ~5000 hours weekly (~200 employees weekly). • Reconciliation and processing of timesheets • Acted as a resource and resolved payroll inquiries from employees and clients. • Tracked and calculated the statutory holiday pay. • Entered and verified direct deposit file and accurately post to employees account within the bank deadline. • Assisted with payroll audits • Flagged issues and recommend appropriate solutions • Responsible for the client’s monthly AR statement.

  • 2004 - 2015

    Staffing and Employee Relations Manager

    Company size 1900 employees • Responsible for full HR activities for KFC, Hardee\'s, TGIF, Krispy Kreme, Red Lobster and Long Horn Steak House. • Responsible for the HR department’s annual objectives in alignment with the HR & Training manager and the regional HR office. • Responsible for the manpower planning, recruitment planning, recruitment agencies and/or embassies demand letters and procedures, and the local government paper work and recruitment and selection process (internally and externally). • Responsible for job offers, medical, visa processing. • Responsible for the onboarding and induction process and the on job evaluation/ probationary period. • Responsible for building the right culture that fit the company vision, R&R system (employee of the month, Ramadan Iftar parties, Ramadan tournaments, annual celebrations, employee outings, recognition certificates) • Responsible for the employees engagement system (VOMT, VOT, VOL, 360 surveys), communication and employees relations (round table meetings, staff meetings, open door policy, social media and gazette, birthday parties, birthday cards and staff accommodation regular visits). • Responsible for the Americana performance system for all the company including the supportive department up to the department heads (MBOs Excel and Oracle), training need analysis in alignment with the training team for the training calendar. • I was the Americana Qatar branch HRIS and reporting system leader for all HR reports including the regional dashboard report - manpower strength, diversity, turnover and turnover analysis, recruitment progress, organization chart update, exit interview analysis, repatriation costs (monthly, quarterly, annually) using Excel, Oracle and ERP. • Responsible for the HRIS system updates with 100% accuracy. • Responsible for the off boarding process starting from resignation process, exit interview process, (manual and Jupiter), exit interview analysis (voluntary/ involuntary)(probationary period turnover). • I was the eLearning project leader from license annual budget up to the course completion rates and recognition. Staffing and Employee Relations Manager in-charge- Certified DDI recruiter Qatar Food Company (Americana), Qatar Apr 2011 - Dec 2013 • Responsible for KFC, Hardee’s, TGIF, Krispy Kreme and Longhorn Steakhouse recruitment processes in order to fulfill manpower targets. • Screened/Interviewed/Documented Processes. • Conducted and analyzed TMRI tests for all applicants. • Analyzed and reported the quarterly and annual manpower target analysis. • Conducted exit interviews. • Updated the Oracle HR systems and HR manpower reports. • Coordinated the e-learning department. • Assisted in employee engagement & incentive programs. • Responsible for the eLearning project from getting the courses license to the course completion stage and learners recognition. HRIS Coordinator/ HRIS Supervisor/HR Coordinator Qatar Food Company (Americana), Qatar Mar 2004- Mar 2011 • Inputted all the HR related data including employee profiles, salary packages, contract agreements into HR database system. • HRIS in-charge responsible for all HR reports and HR analysis. • Recruitment (Applications, Tests, Pre-screening, and the initial interview). • Hired applicants and helped compile the required documentation needed for travel. • Distributed, collected, recorded, dispensed, & analyzed all Americana performance evaluations. • Conducted exit interviews, managed petty cash, supervised and trained all HRIS staff.

Honors & awards